Help & FAQs


Making/receiving payment for a vehicle

Winning bidders will be contacted directly by the Auction Manager. All payments will be completed via our own escrow process allowing PaddlUp, the buyer and seller to all approve the payment before the handover of the vehicle is complete.

How does our escrow process work ?
  1. Buyer pays PaddlUp within the agreed time frame
  2. PaddlUp completes the handover of vehicle in person with the buyer or their representative
  3. Buyer accepts the vehicle
  4. PaddlUp pays the seller.
Paying with cryptocurrency

Unlike our competitors, PaddlUp is FCA regulated allowing us to process payments using the following currencies:

  • Bitcoin
  • Ethereum
  • Tether
Additional payments

Both buyers and sellers may incur additional charges, for example:

  • Collection/delivery charges
  • Remedial work.

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