Buying FAQs

Creating a PaddlUp account couldn’t be simpler; click here to complete the online form. A PaddlUp account will allow you to do the following:

• Monitor your bids and bidding history
• Add vehicles to your watchlist
• Manage your personal details 

If you need any help creating a PaddlUp account, please use our chat function between 9am and 5pm Monday to Friday to speak to a member of our friendly team. Outside of these times you are welcome to email us with any queries. 

Once you've created an account, you can place a bid at any time during the live auction period.

You can access the bidding controls from any vehicle auction page. Follow the onscreen prompts and remember to always place your maximum bid. 

Our system will automatically bid for you up to your maximum bid. You will be notified by email if you are outbid.

You can enter the maximum amount you are willing to pay for the vehicle on the same page as regular bids.

Our system will then bid automatically for you up to the maximum amount you set.

If other bids exceed your maximum amount, you will be notified by email and you can increase your maximum bid at any time.

Each time you place a maximum bid, you will be reminded of the buyer's fee you will incur if your maximum bid is successful.

Once confirmed, bids cannot be removed online.

If you have placed a bid by mistake, please contact our team as soon as possible via chat or phone.

Removing a bid is done entirely at our discretion. Bids are considered legally binding contracts between the buyer and PaddlUp.

Please read our terms and conditions before placing a bid.

The most common reason for being outbid automatically is because someone has set their maximum bid higher than yours.

Our system automatically bids for users up to their maximum. 

If your maximum bid is higher than all of the other bidders, you will become the high bidder.

BUYERS IN THE UNITED KINGDOM

UK-based buyers pay a maximum of just 3% or £6000 whichever the lower (inclusive of VAT) of their winning bid (hammer price) or accepted offer price (non-auction sale).

BUYERS NOT IN THE UNITED KINGDOM

Non UK-based buyers pay a maximum of just 2.5% or £5000 whichever the lower (inclusive of VAT) of their winning bid (hammer price) or accepted offer price (non-auction sale).

On average, our auctions run for seven days but this can be adapted to a seller’s requirements.

The reserve is the lowest amount PaddlUp will sell a vehicle for. The amount is pre-agreed between the seller and PaddlUp, but it is never revealed to a buyer. Once the reserve has been met the car will sell. If the maximum bid does not meet the reserve when the auction has ended, you will be notified immediately on the website.

We are happy to advise potential buyers on the current market value of each vehicle. 

Viewings can be arranged by appointment (with the seller) only. If you would like to book a viewing, please don’t hesitate to contact us via chat, phone, email.

We reserve the right to carry out a credit check before confirming your viewing appointment.

All the photographs and information listed on our website have been produced by our knowledgeable team. If you have a specific request that isn't available on our site please get in touch using chat, phone or email. Our Consignment Concierges are always happy to help.

Any vehicle auctioned by PaddlUp is sold directly by the seller to the buyer. PaddlUp Ltd is providing the platform with a secure environment to do so. PaddlUp delivers each stage of the sale and auction process and is not the owner of any lots sold unless otherwise stated. We respect the privacy of our buyers and sellers at all times and any information provided is done so at their discretion. 

You will be contacted by your Consignment Concierge to discuss next steps. We will then issue a buyer's commitment request of £3,000.00 (£2,500+VAT) to be paid immediately by credit or debit card.

Your payment will trigger a fund transfer request for the balance by bank transfer to the seller or an escrow account to be paid within 72 hours. We will then be in contact to discuss collection or delivery dates with you. Upon receipt of the full funds, we create the Bill of Sale and send it to the seller to sign digitally via DocuSign. 

Upon collection, the buyer will sign the Bill of Sale to confirm receipt and that the car is as described. Your signature will release the funds if being securely held in the Escrow account, to the seller and also the buyer’s fee proportion to PaddlUp. We will then issue an invoice from PaddlUp for the buyers' fee for your records. When this has been completed, we will transfer ownership or any registration requirements regarding the V5C document.

A buyer’s commitment is a non-refundable deposit of £3,000.00 (£2,500+VAT) to show your commitment to buying the car. 

You are required to pay the buyer’s commitment within eight working hours and the balance within 72 hours of the end of the auction.  

• Buyer pays PaddlUp within the agreed time frame
• PaddlUp completes the handover of vehicle in person with the buyer or their representative
• Buyer accepts the vehicle
• PaddlUp requests payment to the seller.

Paddlup's Escrow is administered by its third-party bank who request a 10-working-day clearance window in order to carry out an dear their own security protocols before payments are released.

Sellers may choose to receive payment directly, which is permitted upon buyers agreement.

Yes we do! We are FCA regulated and have an experienced in-house broker team who will work to find the best funding option for our buyers. We pride ourselves on being able to source the most competitive rates. We offer HP with very realistic Residual Values making monthly payments especially attractive.

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Our auctions DO NOT auto extend if there's a bid in the last minute of the auction.

The auction will end at the time stated.

To ensure you don't miss out, always place a maximum bid. Our system will bid in increments up to your maximum.

We keep things private and confidential for both buyer and seller by removing the bidding history after the auction has finished.

The buy it now prices you see reflect the current market value with fees for our services taken into consideration. 

We ask our sellers to fill out a form providing us with all of the necessary vehicle information, this includes:

• Registration 
• Mileage 
• Current finance
• Key facts
• Equipment and features
• Overall condition 
• Service history 
• Additional information 

We carry out all of the relevant checks for current finance agreements, accident related damage or repairs, ensuring buyers are safe and secure when bidding with PaddlUp.

We use identity verification to ensure that we are dealing with real people and prove that they are who they claim to be. We verify all buyers and sellers and run AML checks to ensure maximum protection for all parties.

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You will receive all the necessary documentation such as a V5C, proof of ownership, service history and any supporting documents.

Yes, due to our extensive network of industry contacts, we can provide drive away insurance to buyers.

Consigned vehicles under eight years old and below 80,000 miles receive a 12-month mechanical breakdown insurance policy at no additional cost for extra peace of mind for both buyers and sellers. Qualifying vehicles will come from the UK and be out of their manufacturer's warranty window with a service history. 

Yes, you are welcome to visit us at The PaddlUp Rooms for a personal, on-site handover.

Absolutely, our logistics team will be more than happy to deliver your car directly to you. 

We can deliver or collect at the weekend. We work to accommodate all our customer’s needs according to their schedule.  

It will arrive in a PaddlUp branded box trailer with one of our specialist towing units.