Creating an Account
How do I create a PaddlUp account?
Creating a PaddlUp account couldn’t be simpler; click here to complete the online form. A PaddlUp account will allow you to do the following:
- Monitor your bids and bidding history
- Add vehicles to your watchlist
- Manage your personal details
If you need any help creating a PaddlUp account, please use our chat function between 9am and 5pm Monday to Friday to speak to a member of our friendly team. Outside of these times you are welcome to email us with any queries.
How do I place a bid?
Once you've created an account, you can place a bid at any time during the live auction period.
You can access the bidding controls from any vehicle auction page. Follow the onscreen prompts and remember to always place your maximum bid.
Our system will automatically bid for you up to your maximum bid. You will be notified by email if you are outbid.
How do I enter a maximum bid?
You can enter the maximum amount you are willing to pay for the vehicle on the same page as regular bids.
Our system will then bid automatically for you up to the maximum amount you set.
If other bids exceed your maximum amount, you will be notified by email and you can increase your maximum bid at any time.
Each time you place a maximum bid, you will be reminded of the buyer's fee you will incur if your maximum bid is successful.
How do I remove a bid?
Once confirmed, bids cannot be removed online.
If you have placed a bid by mistake, please contact our team as soon as possible via chat or phone.
Removing a bid is done entirely at our discretion. Bids are considered legally binding contracts between the buyer and PaddlUp.
Please read our terms and conditions before placing a bid.
Why do I keep getting outbid?
The most common reason for being outbid automatically is because someone has set their maximum bid higher than yours.
Our system automatically bids for users up to their maximum.
If your maximum bid is higher than all of the other bidders, you will become the high bidder.
Buying at Auction
What fees are there for buyers?
BUYERS IN THE UNITED KINGDOM
UK-based buyers pay a maximum of just 3% or £6000 whichever the lower (inclusive of VAT) of their winning bid (hammer price) or accepted offer price (non-auction sale).
|Currency||Min / Max Fee|
|£300 / £6,000|
|€300 / €6,000|
|$300 / $6,000|
|CAN$450 / CAN$9000|
|AU$1,200 / AU$12,000|
BUYERS NOT IN THE UNITED KINGDOM
Non UK-based buyers pay a maximum of just 2.5% or £5000 whichever the lower (inclusive of VAT) of their winning bid (hammer price) or accepted offer price (non-auction sale).
|Currency||Min / Max Fee|
|£250 / £5,000|
|€250 / €5,000|
|$250 / $5,000|
|CAN$375 / CAN$7500|
|AU$1,000 / AU$10,000|
How long is an auction?
On average, our auctions run for seven days but this can be adapted to a seller’s requirements.
What is a reserve price?
The reserve is the lowest amount PaddlUp will sell a vehicle for. The amount is pre-agreed between the seller and PaddlUp, but it is never revealed to a buyer. As a benchmark, we only offer cars with a minimum value of £100,000. Once the reserve has been met the car will sell. If the maximum bid does not meet the reserve when the auction has ended, you will be notified immediately on the website.
Do you state a guide price?
We are happy to advise potential buyers on the current market value of each vehicle.
Can I arrange a viewing or request more information?
Viewings can be arranged by appointment only. If you would like to book a viewing, please don’t hesitate to contact us via chat, phone, email or book a meeting. We reserve the right to carry out a credit check before confirming your viewing appointment.
All the photographs and information listed on our website have been produced by our knowledgeable team. If you have a specific request that isn't available on our site please get in touch using chat, phone or email. Our Consignment Concierges are always happy to help. Should you be unable to attend a viewing in person, we will happily take you on a walk around video call.
Who is the seller?
Any vehicle auctioned by PaddlUp is sold directly by the seller to the buyer. PaddlUp Ltd is providing the platform with a secure environment to do so. PaddlUp delivers each stage of the sale and auction process and is not the owner of any lots sold unless otherwise stated. We respect the privacy of our buyers and sellers at all times and any information provided is done so at their discretion.
What happens when I win an auction?
You will be contacted by your Consignment Concierge to discuss next steps. We will then issue a buyer's commitment request of £3,000.00 (£2,500+VAT) to be paid within eight working hours by credit or debit card.
Your payment will trigger a fund transfer request for the balance by bank transfer into the escrow account to be paid within 72 hours. We will then be in contact to discuss collection or delivery dates with you. Upon receipt of the full funds, we create the Bill of Sale and send it to the seller to sign digitally via Docusign.
Upon delivery or collection, the buyer will sign the Bill of Sale to confirm receipt and that the car is as described. Your signature will release the funds from the Escrow account to the seller and the buyer’s fee proportion to PaddlUp. We will then issue an invoice from PaddlUp for the buyers fee for your records. When this has been completed, we will transfer ownership or any registration requirements regarding the V5C document.
What is the buyer's commitment?
A buyer’s commitment is a non-refundable deposit of £3,000.00 (£2,500+VAT) to show your commitment to buying the car.
When do I pay?
You are required to pay the buyer’s commitment within eight working hours and the balance within 72 hours of the end of the auction.
What is the escrow process?
- Buyer pays PaddlUp within the agreed time frame
- PaddlUp completes the handover of vehicle in person with the buyer or their representative
- Buyer accepts the vehicle
- PaddlUp pays the seller.
Paddlup's Escrow is administered by its third-party bank who request a 10 working day clearance window in order to carry out an dear their own security protocols before payments are released.
Do you offer finance?
Yes we do! We are FCA regulated and have an experienced in-house broker team who will work to find the best funding option for our buyers. We pride ourselves on being able to source the most competitive rates. We offer HP with very realistic Residual Values making monthly payments especially attractive.
What happens if I bid in the last minute of the auction?
Our auctions DO NOT auto extend if there's a bid in the last minute of the auction.
The auction will end at the time stated.
To ensure you don't miss out, always place a maximum bid. Our system will bid in increments up to your maximum.
When an auction finishes, why can't I see the bidding history?
We keep things private and confidential for both buyer and seller by removing the bidding history after the auction has finished.
Can I buy a car that's listed for auction before the auction ends?
Unfortunately we do not allow for listed cars to be bought outside of an auction. We offer the option to purchase the car before the auction begins and if there are no successful bids during the auction, we will then open the floor to buy it now opportunities.
Why do buy it now prices on Autotrader etc vary to those on your site?
The buy it now prices you see reflect the current market value with fees for our services taken into consideration.
What steps do PaddlUp take to ensure each transaction is genuine and secure?
We ask our sellers to fill out a form providing us with all of the necessary vehicle information, this includes:
- Current finance
- Key facts
- Equipment and features
- Overall condition
- Service history
- Additional information
Do you carry our HPI checks on the vehicles?
We carry out all of the relevant checks for current finance agreements, accident related damage or repairs, ensuring buyers are safe and secure when bidding with PaddlUp.
Do you verify each individuals identity?
We use identity verification to ensure that we are dealing with real people and prove that they are who they claim to be. We verify all buyers and sellers and run AML checks to ensure maximum protection for all parties.
What steps are taken in regard to anti money laundering (AML)?
We make sure we are compliant with AML procedures and regulations.
What documentation will I receive when I buy a vehicle?
You will receive all the necessary documentation such as a V5C, proof of ownership, service history and any supporting documents.
Do you offer drive away insurance?
Yes, due to our extensive network of industry contacts, we can provide drive away insurance to buyers.
Do you offer mechanical breakdown insurance?
Consigned vehicles under eight years old and below 80,000 miles receive a 12-month mechanical breakdown insurance policy at no additional cost for extra peace of mind for both buyers and sellers. Qualifying vehicles will come from the UK and be out of their manufacturer's warranty window with a service history.
Can I collect the car I've bought?
Yes, you are welcome to visit us at The PaddlUp Rooms for a personal, on-site handover.
Can you deliver the car I've bought?
Absolutely, our logistics team will be more than happy to deliver your car directly to you.
Is collection/delivery available at the weekends?
We can deliver or collect at the weekend. We work to accommodate all our customer’s needs according to their schedule.
If I choose to have it delivered, how will it arrive at my property?
It will arrive in a PaddlUp branded box trailer with one of our specialist towing units.
Once I've bought a car, can I store it with you?
Yes, you are welcome to store your vehicle with us after purchase.