Help & FAQs

Bidding & buying

Creating a PaddlUp account

To create a PaddlUp account, simply click here and complete the online form.

Creating a PaddlUp account will allow you to do the following:

  • Register to bid in a vehicle auction
  • Add vehicles to your watchlist
  • Manage your personal details
  • Manage your email settings.

If you need assistance creating a PaddlUp account, please use  our chat function between 9 and 5 Monday to Friday to speak to a member of the PaddlUp team.

Registering for an auction

Before bidding on a car, you must register for the auction. Once registered for the auction, you can bid on the car as many times as you like.

To register for an auction follow these steps:

You will be required to provide credit card details when registering for each auction. An online soft credit check is then carried out and your registration will be approved.

Each vehicle is deemed a separate auction, requiring you to go through the registration process each time you want to bid on a different vehicle.

Placing a bid

Once your registration is approved you can place a bid. Bids can be placed at any time during the 7 day period in which the auction runs.

Entering a maximum bid

Enter the maximum amount you are willing to pay for the vehicle. Our system will bid automatically for you up until your maximum amount.

If the sale price exceeds your maximum amount, you will be notified by email and you can increase your maximum bid at any time.

Each time you place a maximum bid, you will be reminded of the buyer's fee you will incur if your maximum bid is successful.

Removing a bid

Once confirmed, bids cannot be removed online. If you have placed a bid by mistake, please contact our team as soon as possible via chat or phone.

Removing a bid is done entirely at our discretion. Bids are considered legally binding contracts between the buyer and PaddlUp. Please read our [terms and conditions] before placing a bid.

Meeting the reserve

The reserve is the lowest amount PaddlUp will sell a vehicle for. The amount is pre-agreed between the seller and PaddlUp, but it will never be revealed to the buyer.

As a benchmark we only offer cars with a minimum value of £100,000.

Once the reserve has been met the car will sell. If your maximum bid does not meet the reserve you will be notified immediately on the website.

Buyer's fees

The buyer's fee is 5% of the final hammer price and will be added to the buyer's final invoice.

Each time you place a bid, our system will notify of the buyer's fee you will be required to pay if your bid is successful.

Arranging a viewing

Viewings can be arranged by appointment only. To arrange a viewing, please request it using chat or email or book a meeting to speak to our consignment team.

We reserve the right to carry out a credit check before confirming your viewing appointment.

Requesting more photos or information

All the photographs and information listed on our website has been curated and verified by our expert team.

If you have a specific request that isn't available on our website please contact us using chat or email. Our dedicated auction managers are more than happy to help.

Ask a Question

Chat
Live Chat

Speak to a real person via live chat. Average response time 2-3 minutes.

Start Chat
Meeting
Book a meeting

Book a video or in person meeting with our consignment team or arrange a callback.

Book meeting
Email
Email

Email the team at info@paddlup.com or complete the contact form.

Contact Us