Help & FAQs


Consigning a vehicle

To start the consignment process, please complete our online consignment form or book a meeting with a member of our consignment team.

Please bear in mind, PaddlUp is a premium sales platform and only consign vehicles with a minimum value of £100,000.

Our team will contact you to take a detailed description of the vehicle and if both parties agree to consign, we set a suitable reserve price for the auction.

Your dedicated Auction Manager will then be assigned and they will arrange everything from collection of the vehicle to carrying out any recommended remedial work.

Remedial work

To maintain the highest standards and achieve the highest sale price, we conduct a detailed inspection of every vehicle once it arrives at the PaddlUp Rooms.

If remedial work is required to bring the vehicle up to our 'ready for sale' standard, your Auction Manager will inform you of the tasks required.

The supplier, price and extent of the work will always be agreed before any work is carried out.

If the seller refuses to carry out the work before the auction, PaddlUp reserves the right to withdraw the vehicle altogether.

Withdrawing a vehicle

Withdrawing a vehicle once you've agreed to consign is a complex process.

Please contact your Auction Manager immediately if you have decided to withdraw a vehicle.

The seller will be responsible for all costs incurred by PaddlUp. This may include:

  • Transportation fees
  • Detailing
  • Photography
  • Research and lot listing
  • Marketing costs

Please do not consign if you're not 100% sure on selling. Once the reserve is met, your vehicle will change hands.

Tracking your auction

Seven days before your vehicle's auction goes live, we will begin our intensive pre-sale marketing activity. Your Auction Manager will give you regular updates to how your vehicle is being received.

Once your vehicle's auction goes live it will run for seven days. During this period you can keep track of the bidding using the 'Bidding History' panel on your vehicle's auction page.

The final 30 minutes of each auction is traditionally when the volume of bids will reach a climax. During this period your vehicle will be live streamed on PaddlUp TV.

Unsold vehicles

The main reason for a vehicle going unsold is that bidding doesn't reach the agreed reserve price.

If your vehicle is unsold you will have three options:

  • Offer the vehicle at a fixed price to all eligible bidders
  • Agree a new reserve and re-list the vehicle
  • Have the vehicle returned to you.

Returning the vehicle may incur a charge.

We're here to help ...

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Book a meeting

Book a video or an in-person meeting with our consignment team.

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Email the team at or complete the contact form.

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