Buying FAQs

Buying FAQs

Creating an Account & Registering for an Auction

How do I create a PaddlUp account?

Creating a PaddlUp account couldn’t be simpler; click here to complete the online form. A PaddlUp account will allow you to do the following:

  • Add vehicles to your watchlist
  • Manage your personal details 
  • Manage your email settings 

If you need any help creating a PaddlUp account, please use our chat function between 9am and 5pm Monday to Friday to speak to a member of our friendly team. Outside of these times you are welcome to email us with any queries. 

How do I register for an auction?

Before you bid on a vehicle, you must register for the auction. Once registered, you can bid on the car as many times as you like. To register for an auction follow these steps:

Each vehicle is deemed a separate auction, so you will need to go through the registration process each time you want to bid on a different vehicle.

 

You will be required to verify your identity before completing your purchase.

Bidding

How do I place a bid?

Once your registration is approved you can place a bid at any time during the live auction period. 

How do I enter a maximum bid?

You can enter the maximum amount you are willing to pay for the vehicle on the same page as regular bids. Our system will then bid automatically for you up to the maximum amount you set. If other bids exceed your maximum amount, you will be notified by email and you can increase your maximum bid at any time. Each time you place a maximum bid, you will be reminded of the buyer's fee you will incur if your maximum bid is successful.

How do I remove a bid?

Once confirmed, bids cannot be removed online. If you have placed a bid by mistake, please contact our team as soon as possible via chat or phone. Removing a bid is done entirely at our discretion. Bids are considered legally binding contracts between the buyer and PaddlUp. Please read our [terms and conditions] before placing a bid.

Buying at Auction

How long is an auction?

On average, our auctions run for seven days but this can be adapted to a seller’s requirements.

What is a reserve price?

The reserve is the lowest amount PaddlUp will sell a vehicle for. The amount is pre-agreed between the seller and PaddlUp, but it is never revealed to a buyer. As a benchmark, we only offer cars with a minimum value of £100,000. Once the reserve has been met the car will sell. If the maximum bid does not meet the reserve when the auction has ended, you will be notified immediately on the website.

Do you state a guide price?

We are happy to advise potential buyers on the current market value of each vehicle. 

What fees are there for buyers?

The buyer's fee is 5% +VAT in addition to the final hammer price and will be added to the buyer's final invoice. Each time you place a bid, our system will notify you of the buyer's fee you will need to pay if your bid is successful.

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Can I arrange a viewing or request more information?

Viewings can be arranged by appointment only. If you would like to book a viewing, please don’t hesitate to contact us via chat, phone, email or book a meeting. We reserve the right to carry out a credit check before confirming your viewing appointment.

All the photographs and information listed on our website have been produced by our knowledgeable team. If you have a specific request that isn't available on our site please get in touch using chat, phone or email. Our Consignment Concierges are always happy to help. Should you be unable to attend a viewing in person, we will happily take you on a walk around video call.

Who is the seller?

Any vehicle auctioned by PaddlUp is sold directly by the seller to the buyer. PaddlUp Ltd is providing the platform with a secure environment to do so. PaddlUp delivers each stage of the sale and auction process and is not the owner of any lots sold unless otherwise stated. We respect the privacy of our buyers and sellers at all times and any information provided is done so at their discretion. 

What happens when I win an auction?

You will be contacted by your Consignment Concierge to discuss next steps. We will then issue a buyer's commitment request of £3,000.00 (£2,500+VAT) to be paid within eight working hours by credit or debit card.

Your payment will trigger a fund transfer request for the balance by bank transfer into the escrow account to be paid within 72 hours. We will then be in contact to discuss collection or delivery dates with you. Upon receipt of the full funds, we create the Bill of Sale and send it to the seller to sign digitally via Docusign. 

Upon delivery or collection, the buyer will sign the Bill of Sale to confirm receipt and that the car is as described. Your signature will release the funds from the Escrow account to the seller and the buyer’s fee proportion to PaddlUp. We will then issue an invoice from PaddlUp for the buyers fee for your records. When this has been completed, we will transfer ownership or any registration requirements regarding the V5C document.

What is the buyer's commitment?

A buyer’s commitment is a non-refundable deposit of £3,000.00 (£2,500+VAT) to show your commitment to buying the car. 

When do I pay?

You are required to pay the buyer’s commitment within eight working hours and the balance within 72 hours of the end of the auction.  

What is the escrow process?

  • Buyer pays PaddlUp within the agreed time frame
  • PaddlUp completes the handover of vehicle in person with the buyer or their representative
  • Buyer accepts the vehicle
  • PaddlUp pays the seller.

Do you offer finance?

We have a wide network of brokers and lenders that can assist and facilitate your needs.

What happens if I bid in the last minute of the auction?

Our bespoke software will add two minutes to the auction time for each bid that comes in during the closing stages. 

When an auction finishes, why can't I see the bidding history?

We keep things private and confidential for both buyer and seller by removing the bidding history after the auction has finished.

Can I buy a car that's listed for auction before the auction ends?

Unfortunately we do not allow for listed cars to be bought outside of an auction. We offer the option to purchase the car before the auction begins and if there are no successful bids during the auction, we will then open the floor to buy it now opportunities. 

Why do buy it now prices on Autotrader etc vary to those on your site?

The buy it now prices you see reflect the current market value with fees for our services taken into consideration. 

Security

What steps do PaddlUp take to ensure each transaction is genuine and secure?

We ask our sellers to fill out a form providing us with all of the necessary vehicle information, this includes:

  • Registration 
  • Mileage 
  • Current finance
  • Key facts
  • Equipment and features
  • Overall condition 
  • Service history 
  • Additional information 

 

Do you carry our HPI checks on the vehicles?

We carry out all of the relevant checks for current finance agreements, accident related damage or repairs, ensuring buyers are safe and secure when bidding with PaddlUp.

Do you verify each individuals identity?

We use identity verification to ensure that we are dealing with real people and prove that they are who they claim to be. We verify all buyers and sellers and run AML checks to ensure maximum protection for all parties.

Get Verified

What steps are taken in regard to anti money laundering (AML)?

We make sure we are compliant with AML procedures and regulations.

Collection/Delivery

What documentation will I receive when I buy a vehicle?

You will receive all the necessary documentation such as a V5C, proof of ownership, service history and any supporting documents.

Do you offer drive away insurance?

Yes, due to our extensive network of industry contacts, we can provide drive away insurance to buyers.

Do you offer mechanical breakdown insurance?

Consigned vehicles under eight years old and below 80,000 miles receive a 12-month mechanical breakdown insurance policy at no additional cost for extra peace of mind for both buyers and sellers. Qualifying vehicles will come from the UK and be out of their manufacturer's warranty window with a service history. 

Can I collect the car I've bought?

Yes, you are welcome to visit us at The PaddlUp Rooms for a personal, on-site handover.

Can you deliver the car I've bought?

Absolutely, our logistics team will be more than happy to deliver your car directly to you. 

Is collection/delivery available at the weekends?

We can deliver or collect at the weekend. We work to accommodate all our customer’s needs according to their schedule.  

If I choose to have it delivered, how will it arrive at my property?

It will arrive in a PaddlUp branded box trailer with one of our specialist towing units.

Once I've bought a car, can I store it with you?

Yes, you are welcome to store your vehicle with us after purchase.